Shipping policy

EMBER BBQ CO

At Ember BBQ Co, we aim to make delivery simple, transparent, and tailored to your needs—whether you’re ordering accessories or investing in a premium BBQ setup.

1. STANDARD DELIVERY

  • Free Standard Kerb Side Pallet Delivery on all orders over £50.00 (exceptions apply)
  • Orders under £50.00 are charged at a flat rate of £5.99

Some larger items, specialist products, or remote locations may incur additional delivery charges. Where this applies, it will be clearly shown at checkout.

2. DELIVERY COST CALCULATOR

For complete transparency, you can view accurate delivery costs before checkout:

  • Add your items to your basket
  • Enter your town and postcode in the delivery calculator
  • Instantly see your exact delivery charge

No surprises—just clear, upfront pricing.

3. DELIVERY TIMES

  • Standard delivery is typically 2–5 working days
  • Larger items (BBQs, outdoor kitchens, or appliances) may take longer depending on availability and location
  • We will contact you directly to arrange a convenient delivery date for bulky or specialist items

4. READY TO GRILL DELIVERY SERVICE (PREMIUM SERVICE)

For the ultimate experience, we offer our exclusive Ready to Grill Delivery Service across most of the South of England.

This is far more than delivery—it’s a complete, white-glove setup designed to get you cooking with confidence from day one.

What’s included:

  • Delivery by our specialist team
  • Full unpacking and positioning of your BBQ
  • Professional assembly and setup
  • Removal and disposal of all packaging
  • A guided walkthrough showing you how to light, control, and cook on your BBQ
  • Expert tips on fuels, temperatures, and cooking techniques

Why choose Ready to Grill?

No confusion. No guesswork. No wasted first cook.
Just a perfectly set-up BBQ and the confidence to use it like a pro from the moment we leave.

This service is ideal for premium BBQs, outdoor kitchens, and customers who want the very best start to their live-fire cooking experience.

Contact us for more information on this service:-

Ember BBQ Co
📍 Unit 20, Axis 31, Oakfield Road, Dorset, BH21 6FE
📧 hi@ember-bbq.co.uk
📞 01202 028960