Privacy policy

Ember BBQ Co

This Privacy Policy explains how Ember BBQ Co (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or services.

1. WHO WE ARE

Ember BBQ Co
Unit 20, Axis 31, Oakfield Road
Woolsbridge Industrial Estate
Dorset, BH21 6FE
United Kingdom

📧 hi@ember-bbq.co.uk
📞 01202 028371

We are the data controller responsible for your personal data.

2. WHAT INFORMATION WE COLLECT

We may collect and process the following data:

PERSONAL INFORMATION

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number

ORDER INFORMATION

  • Products purchased
  • Payment details (processed securely via third-party providers)

TECHNICAL DATA

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics tools)

3. HOW WE USE YOUR INFORMATION

We use your data to:

  • Process and deliver your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing communications (only where you have opted in)
  • Prevent fraud and maintain security

4. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

  • Contract – to fulfil your order
  • Legal obligation – for accounting and compliance
  • Legitimate interests – to improve our services and prevent fraud
  • Consent – for marketing communications and non-essential cookies

5. SHARING YOUR INFORMATION

We only share your data where necessary, including with:

  • Payment providers (e.g. card processors, PayPal)
  • Delivery and logistics companies
  • IT and website service providers
  • Marketing and analytics platforms

All third parties are required to respect the security of your data.

6. DATA RETENTION

We retain your personal data only as long as necessary:

  • Order and transaction data: typically 6 years for legal and tax purposes
  • Marketing data: until you withdraw consent

7. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact us using the details below.

8. COOKIES

We use cookies and similar technologies to improve your browsing experience.
Please see our Cookie Policy for full details.

9. DATA SECURITY

We take appropriate security measures to protect your personal data, including:

  • Secure servers and encrypted transactions
  • Restricted access to personal data
  • Trusted third-party service providers

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page.

12. CONTACT US

If you have any questions about this Privacy Policy or your data:

Ember BBQ Co
📧 hi@ember-bbq.co.uk
📞 01202 028371